Fitting the Pieces

I hear the words “customer service” so much in business contacts and in the media that it has become an empty expression. My phone company claims that XYZ polling gives them credit for excellent service even though my experience is that they do everything possible to avoid talking with their customers. The expressions “customer-centered” and [...]

Want to Puzzle with the Grinch?
And the Grinch, with his Grinch-feet ice cold in the snow,
stood puzzling and puzzling, how could it be so?
It came without ribbons. It came without tags.
It came without packages, boxes or bags.
And he puzzled and puzzled ’till his puzzler was sore.
Then the Grinch thought of something he hadn’t before.
What if [...]

Tonight I continued reading from The Go-Giver to my grandson for a bedtime story. He’s nearly seven years old and the story is a bit of a stretch for him, which is why I introduced the book as “a book for adults, but you might like it.”    I recommend the book, by the way.
Anyway, [...]