Dick Puglia Illustrated the Meaning of "Giving Value"

By Richard, on May 10th, 2010

I hear the words “customer service” so much in business contacts and in the media that it has become an empty expression. My phone company claims that XYZ polling gives them credit for excellent service even though my experience is that they do everything possible to avoid talking with their customers. The expressions “customer-centered”

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Attraction Marketing and the Spirit of Christmas

By Richard, on December 23rd, 2009

Want to Puzzle with the Grinch?

And the Grinch, with his Grinch-feet ice cold in the snow, stood puzzling and puzzling, how could it be so? It came without ribbons. It came without tags. It came without packages, boxes or bags. And he puzzled and puzzled ’till his puzzler was sore. Then the Grinch

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The Go-Giver, my brother, and the homeless crew in Salem

By Richard, on June 6th, 2009

© Kenneth G. Goutal, courtesy Kenn Goutal Photography

Tonight I continued reading from The Go-Giver to my grandson for a bedtime story. He’s nearly seven years old and the story is a bit of a stretch for him, which is why I introduced the book as “a book for adults, but

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